What time is your check-in and check-out time?
We are pleased to inform you that our check in time is at 2:00 pm and our check out time is at noon time.
Do you accommodate early check-in/late check-out?
If you require an early check-in, we kindly suggest pre-registering the accommodations from the evening before by paying 50% of your daily rate (hotel occupancy permitting). The Early arrival package will also include a 30€ credit on food and beverage, per room, to be used on day of arrival. In case you are not interested in booking your room for Early arrival, we wish to inform you that we will take good note of your estimated arrival time and do all our best accomplish your request based on hotel availability. For Late check-out we suggest to verify availability with our Front desk team on day of arrival.
What is the hotel voltage?
Hotel voltage is 220 V, please make sure to check the voltage of your equipments before usage.
Do you provide adaptors or converters?
Adapter are available for sales on minibar at 6€ each. Converters are not available.
Do you have safe box?
For your convenience there is an electronic safe box with a person digit code in all rooms. Safe deposit box is it at your disposal also at front desk.
What are your internet choices and costs?
Hotel has free WIFI in all public spaces (with limited bandwidth) and both WIFI ad HSIA in all rooms (up to 3 devices with single login).
- Free 24h. wi-fi both in public areas and rooms & suites.
- Premium Internet at 5mbps:
24 hours for 12€
- Web check-in and boarding pass printing is free of charge
What are your business center hours?
Business center is open 24/7. It provides Internet free for a maximum of 1h 30min per day. Customers will have to authenticate with name and room number evry 30 mins (max 3 times).
Which payment methods does the Hotel accept?
All major credit card are accepted.
Can I pay for a hotel room for someone else?
If you are booking on behalf of someone else, or wish to pre-pay, you must fill in the third party billing and send it by fax at +39 064745820
Do you have hairdryer?
All rooms are equipped with hairdryers.
Do all your rooms have air conditioning?
All rooms are equipped with air conditioning
Are pets allowed and at what costs?
Small pets are allowed for maximun 4 kg weight.
Does your hotel provide cribs?
Cribs are provided upon request (free or at a charge). Hotel does not provide blankets, bumpers or pillows with our cribs for security purposes.
How much will be charged for a roll away bed?
Rollaway beds are available upon request. One rollaway per room is complimentary for child under 12 . Adult charge is 89€+10% VAT per day.
What will be charged for children?
Children rollaway is free under the age of 12
Are connecting rooms available?
Connecting rooms are available upon request. Only Grand Luxe rooms and all Suite types can connect.
Does the hotel have accessible rooms?
Accessible rooms are available upon request.
Do you provide guest with boiler, coffee makers or iron boards?
In accordance with security safety and regulation, usage of boilers, coffee makers or irons is not permitted in the room. Please feel free to contact our Service Express® for any assistance.
What are your laundry service hours?
Laundry is available to all guest Mon - Fri from 8am to 8 pm, same day delivery option is available (with extra charge). Pressing service only, is available on Sat from 9 am to 6 pm. Sunday laundry service does not operate.
Do you hotel provide parking and how much does it cost?
Hotel has a valet parking.Price varies from car size starting from 40€
Does your hotel have a fitness center/Spa/pool?
- Our hotel is equipped with a WestinWORKOUT® Fitness Studio with Technogym facilities accessible 24/7 with room key and complimentary to all guests.
- Our Kami Wellness Center is open 9 to 9 for massages, pedicures, manicures and different treatments daily on appointment.
- Indoor pool, sauna and steam bath are open daily from 9am to 9pm.
- Children under 14 have to be accompanied by an adult. Our WestinWORKOUT® provides guests with sleepers and towels
What are your breakfast hours and costs?
Our Doney restaurant is open for Breakfast daily from 07am to 10.30am:
- American buffet breakfast costs 33€ per person
- Continental breakfast costs 22€ per person
How many dining possibilities does the hotel offer and what are the opening and closing hours?
The Westin Excelsior, Rome features a Restaurant and two Bar, where ou can enjoy a meal between 8:00am and 01:00am. For more information please visit our dining section.