The Westin Excelsior, Rome


Via Vittorio Veneto 125, Rome, 00187, Italy   •   Local Time:     •  Phone: +39 06 47081  


Frequently Asked Questions


What time is your check-in & check-out time?

Our check-in time is  2PM and our check-out time is noon time (12 PM).

What is the hotel voltage?

Hotel voltage is 220 V, please make sure to check the voltage of your equipments before usage.

Which payment methods does the hotel accept?

All major credit card are accepted.

What are your business center hours?

Business center is open 24/7. It provides Internet free for a maximum of 1h 30min per day. Customers will have to authenticate with name and room number evry 30 mins (max 3 times).

Can I pay for a hotel room for someone else?

If you are booking on behalf of someone else, or wish to pre-pay, you must fill in the third party billing and send it by fax at +39 064745820.

Do you have safe box?

For your convenience there is an electronic safe box with a person digit code in all rooms. Safe deposit box is it at your disposal also at front desk.

Do you accommodate early check-in/late check-out?

If you require an early check-in, for 50% if the booked daily rate we would like to offer our Early Arrival package. This pacage comes with a €30 voucher to be spend in our food & beverage outlets within the hotel.

In case you are not interested in booking your room for Early arrival, we wish to inform you that we will take note of your estimated arrival time and do all our best accomplish your request based on hotel availability.

For late check-out we suggest to verify availability with our Front desk team on your day of arrival.

Please contact our reservation team for assistance.

What are your internet choices?

The hotel offers free Wi-Fi in all public spaces and in all rooms.

  • The standard option allows you to connect to the internet with upto 5 devices per single login and offers an internet speed of 5Mb.
  • Premium Internet offers an internet speed of 10Mb and is available for €12 per 24 hours.
  • Web check-in and boarding pass printing is free of charge


Do you have hairdryer?

All rooms are equipped with hairdryers.

Do all your rooms have air conditioning?

All rooms are equipped with air conditioning.

What will be charged for children?

Children rollaway is free under the age of 12.

Does your hotel provide cribs?

Cribs are provided upon request (free of charge). But the hotel does not provide blankets, bumpers or pillows with our cribs for security purposes.

Do you provide rollaway beds?

Rollaway beds are available upon request. One rollaway per room is complimentary for child under 12 . Adult charge is 89€+10% VAT per day.

Are connecting rooms available?

Connecting rooms are available upon request. Only Grand Luxe rooms and all Suite types can connect.

Does the hotel have accessible rooms?

Accessible rooms are available upon request.

Are pets allowed and at what costs?

Small pets are allowed for maximun 4 kg weight.


Do the guestrooms boast a boiler, coffee makers or iron boards?

In accordance with security safety and regulation of Italy, usage of boilers, coffee makers or irons is not permitted in the room.

Please feel free to contact our Service Express® for any assistance.

What are your laundry service hours?

Laundry is available to all guest Mon - Fri from 8am to 8 pm, same day delivery option is available (with extra charge). Pressing service only, is available on Sat from 9 am to 6 pm. Sunday laundry service does not operate.


Does you hotel provide parking and how much does it cost?

Hotel has a valet parking. Price varies from car size starting from 40€. 
For more information visit our transportation page.

Does your hotel have a fitness center? 

Our hotel is equipped with a WestinWORKOUT® Fitness Studio with Technogym facilities accessible 24/7 with room key and complimentary to all guests.

Does the hotel have a pool or spa area? 

Kami Wellness Center is located in the hotel and is open from 9AM to 9PM for massages, pedicures, manicures and different treatments daily on appointment. 

Besides, we boast an indoor pool, sauna and steam bath that are open daily from 9AM to 9PM as well. Our WestinWORKOUT® provides guests with slippers and towels.

Can my children visit the fitness area, pool and spa area? 

Children under 14 have to be accompanied by an adult.


What are your breakfast hours?

Breakfast will be served in Doney restaurant and is open for breakfast daily from 7 to 10.30 AM.

What are the costs of breakfast?

We offer 2 different breakfast options:

  • American buffet breakfast. That will cost 39€ per person
  • Continental breakfast and will cost 22€ per person

How many dining possibilities are there?

We boast:

  • One restaurant, Doney Restaurant. That is open from 7AM to 10.30PM.
  • One café, Doney Café. With opening hours from 7AM to 10.30PM.
  • One bar, Orum Bar, open from 10.30 AM to 1 AM.

However, should you wish to order anything outside the opening ours of our outlets, our room service is open 24/7. Please feel free to contact our Service Express® for any assistance.

For more information please visit our dining section.

Please visit the Hotel Policy & Special Conditions section for more info about our policies.